Exchange Policy

LACOSTE VIETNAM encourages customers to film the opening process of products to ensure that the goods are delivered in the correct type and quantity ordered and are not defective, damaged or missing from the order placed due to the process, transportation or other objective factors. In case the customer does not provide a video of the opening process of the product that the customer received at that time, it means there is no problem. We will not deal with any customer complaints thereafter.

• Each product can only be exchanged 1 time.
• Only applicable to products purchased on website of Lacoste Vietnam.
• Return of goods will be at the sole discretion of Lacoste Vietnam and will be based on the price at the time of purchase or product of equivalent value.
• Lacoste Vietnam reserves the right to evaluate the returned/ defective item prior to performing any repair or exchange.
• Lacoste Vietnam reserves the right to amend the website’s policies and conditions for promotional items and special offers at any time.

1. Time to return the goods:

• With full-price products: The return period for the order you have purchased at website is 7 days from date the customer receives the product based on Postmark.
• With promotional products: do not apply exchange/ return.

2. Return requirements: The return order will not be accepted by Lacoste Vietnam if it does not meet one of the following conditions

• Unused, unwashed, not laundered, no strange smell.
• Product with intact label, accompanying product box (if any)
• Customers have orders’ information on website
• The goods are not faulty due to the storage and transportation of the user

List of products and return conditions:

3. Time and method of Refund:

• Coupon: After confirming that your returned product is eligible for a refund, Danh Gia will send you a coupon code equivalent to the value you purchased to continue shopping on the website. Lacoste.com via your personal email with the coupon’s terms and conditions. Coupon refund time is from 1-2 working days
• Refund via online payment gateway: After Lacoste Vietnam receives the return product. If you have paid for the order and used credit/debit card payment, you will receive the refund within 7 to 10 working days via the domestic debit card and can be up to 30 working days for the international credit card; the process is also depended to customer’s bank.

*** Note: Coupon is only applicable at website, NOT in store.

4. Exchange-return process:

• Customers must contact the customer service department or submit an online request at the purchase history in the customer’s account when there is a need to exchange/ pay to get feedback on appropriate handling.
• Customers are required to return the products to Lacoste or Lacoste will collect the exchange products, Lacoste Vietnam will deliver the new product to the customer after having the quality inspection.
• Customers will have complimentary delivery fees if a result of the manufacturer’s error. For the remaining cases, customers are requested to pay all return costs. The Customer Care Department will send an email to you to inform you about the estimated shipping cost that you will pay (Lacoste Vietnam refers to the Carrier’s System). The exchange/return will only be conducted when you confirm your agreement with this cost. The actual shipping cost can be a little different from the fee that Lacoste Vietnam has notified customers.
• All return requests must be approved by Lacoste Vietnam Return Authorization to ensure the request is handled appropriately. In addition, for online purchases, the exchange can only be done through the website Lacoste.com.vn, not accept exchange transactions at the store.

*** Note:

• Promotional products are NOT eligible for returns and refunds.
• If the product is out of size, Lacoste will support you to change to another product of equal or higher value than the old one. (Lacoste Vietnam does NOT refund the difference if you choose a lower-value product).
• In case the product is changed to all sizes but you have not found another product you like, Lacoste Vietnam will refund the coupon with the same value as the product. (Coupon is only applied at the website Lacoste.com.vn, NOT at the store).
• Customers are required to use the Shipping Partner designated by Lacoste for goods exchange/return cases, do not arbitrarily use other Shipping Partners to avoid errors that affect the order control process of Lacoste Vietnam.
• If any of conflicts occur, the decision of Lacoste Vietnam will be the final decision.

Steps to be followed:

Contact Customer Care department for instructions via one of the following ways

• Call center : 082 208 6860 (from 09h00 to 17h00 Monday – Friday)
• Email of Customer Service (Offline + Online): cs@danhgia-5star.com